Live support, in other words, online support is a system that allows you to access and communicate online with visitors to your site.
This system primarily works with a small window or link in a corner of your homepage. This window can be supplemented with a picture. When your customer clicks here and fills in the required information, they access a screen given to a person who is interested as your site administrator, in other words, your customer representative. An instant communication is provided between the administration session you will give to your customer representative and the customer entering the site.
According to your persuasion ability, if you are dealing with an e-commerce site, it is a powerful system for selling your products. It prevents your incoming user from escaping, connects you to your site, and gives confidence. It provides customer satisfaction.
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