As Erkan Soft , one of the priority issues we take as a principle is support and service quality. Your support requests are generally answered within 30 minutes. However, sometimes our answers may be delayed due to excessive intensity. We wanted to indicate below the meanings of the priority support system offered to you in the products / services you purchased.
Normal Priority: It can also be called standard priority. All support requests are answered in order. When it is your turn, your support can be resolved.
Forward Priority: One click above Normal Priority. Despite our extreme intensity, your support can be resolved between 30 'and 60' minutes.
Permanent Priority: The demands of our permanent priority customers are resolved instantly, 24/7, regardless of queue and density.
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